Returns Policy

Terms & Conditions

The Great War Aviation Society (GWAS) is a registered UK charity. Our registered number is 1117741. Our role is to provide information and support research into aviation during the First World War and the years immediately surrounding that period. If you have any suggestions or comments, please email us using the link on the store page.

Contact details:

Great War Aviation Society
3 St Andrews Lane, Titchmarsh, KETTERING, NN14 3DN, United Kingdom
Phone: +44 (0)7738 274383
Email: [email protected]

Your Details

When you register with the GWAS website, you must choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You must keep your password safe and not disclose it to anyone.

You should change it immediately if you feel it has been compromised.

If you change details, such as your credit card billing address, you must inform GWAS as soon as possible. You may update your details by signing into your account on the GWAS website and update the relevant section.

Making A Purchase

Making a purchase could not be easier. Just browse our store and add any items you wish to buy into the shopping cart.

After you have finished your selection, click ‘Checkout’, and you will be asked for any details needed to complete the order.

We accept PayPal, credit and debit card payments through the website. If you are shopping from North America or elsewhere outside the UK, your credit card company will convert the transaction to your currency using the current exchange rate. We also accept Visa and Mastercard for orders placed by post.

Although we charge for any items at the time of order, we will refund the amount paid if the items are unavailable and cannot be back-ordered.

Please note that we currently cannot sell to customers based in the EU. We apologise for this, but the current Value Added Tax and customs rules are prohibitive for our small organisation.

The Contract Between Us

Any contract for purchases made through the website will be with Great War Aviation Society, 3 St Andrews Lane, Titchmarsh, KETTERING, NN14 3DN, United Kingdom, registered number is 1117741

GWAS must receive the full payment for the goods that you order before your order can be accepted and the contract formed. Once payment has been received, GWAS will confirm that your order has been received by emailing you at the email address you provided in your registration form. The shipment email will include your name, the order number and the total price. GWAS’s acceptance of your order creates a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

GWAS are entitled to withdraw from any contract if there are obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered regarding the advertised price of the goods you ordered, we will email you as soon as possible. This email will inform you of the correct price of the goods and ask if you wish to continue with the order at the amended price or cancel the order altogether. If items are not available, you will, if at all possible, be notified by email, and the Treasurer will refund the cost, unless new stock can be obtained quickly.

Downloads will be automatically made available once the financial transaction is complete. Journal pages within downloaded files will be full-screen on a monitor set to 1600 x 900 pixels or less.


We aim to distribute physical orders promptly, but all our team members are volunteers, and delays can occur if these volunteers are away or otherwise occupied – please be patient.You should note that deliveries to the US and the Rest of the World can take up to eight weeks to arrive.

If UK customers do not receive delivery of goods within 28 days of their order, they should contact the Sales Manager.

Overseas Surface Mail customers should allow eight weeks.

We have noticed that on rare occasions, PayPal has not informed us of an order. Although we do carry out regular audits, items can be missed.

You will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre.

Customs Charges

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to VAT (Value Added Tax), other taxes, customs duties and/or fees levied by the destination country. You must bear any such charges levied in relation to customs clearance. You accept that GWAS has no control over additional charges in relation to customs clearance. GWAS recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may apply to your online order.


This is as follows:

If the goods GWAS delivers are damaged or defective, or the delivery is of an incorrect quantity, GWAS shall have no liability to you unless you notify GWAS of the problem in writing using our online contact form within ten working days of the delivery of goods in question.

If you are a UK customer and you are still waiting to receive goods ordered by you within 30 days of the date of dispatch, you must inform GWAS in writing of the problem within 40 days of the date the goods were dispatched to you.

If you are an overseas customer and you are still waiting to receive goods ordered by you within 56 days of the date of dispatch, you must inform GWAS in writing of the problem within 66 days of the date the goods were dispatched to you.

If you notify a problem to GWAS under this condition, GWAS’s only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective, or to refund to you the amount paid by you for the goods in question to the original method of payment. GWAS shall have no liability to pay any money to you by way of compensation other than to refund you the amount you paid for the goods in question.

Back Orders

If your item is unavailable, we will aim to back order. If this is not possible, you will be emailed with the option to cancel your order.

Promotional Discount Codes

We may occasionally offer discount codes to customers.

Discount codes are exclusive of online postage and packaging and can only be used once per person, with one discount code to be used per transaction. Discount codes cannot be used with any other vouchers, coupons or offers. Discount codes can only be used at the time of purchase and not retrospectively.

All discount codes are subject to their own Terms and Conditions.

Tax Charges

We do not charge UK VAT in our prices because we are not liable to be registered for VAT purposes in the UK. If you are resident outside the UK, you may have to pay local VAT or equivalent taxes direct to your tax authorityGuarantee


In the unlikely event of a complaint, please get in touch with the Sales Manager via the contact form or the Membership Manager at [email protected] or in writing at the registered address above.

Our website

The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. GWAS shall not be responsible for any detrimental reliance you place on this website or its contents.

Our website may contain hyperlinks. These hyperlinks connect you to other organisations’ sites that are not our responsibility. We have used our reasonable endeavours to prepare our website, and the information included in it is done in good faith. However, we have no control over any information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisation, company or individual on the part of GWAS.

Reaching Us

If you need to reach us, please email us using the link on the Contact Us page. Alternatively, call +44 (0)7738 274383 or write to us at 3 St Andrews Lane, Titchmarsh, KETTERING, NN14 3DN, United Kingdom.

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